Sales Policies

CORPORATE ACCOUNTS & WEB ORDER ENTRY

Corporate Accounts receive special corporate pricing, and the ability to browse and transact business 24 hours a day, 7 days a week.

To open a new Corporate Account, please download a copy of our Credit Application & Agreement to set up a Company Charge Account.

To enable your company to use our Web Order Entry program, established customers may either:

a) fill out and e-mail our Web OE Sign Up form, or

b) call our Customer Service Department at 812.424.8268 or 800.755.5458 to register those individuals within your company to be approved to purchase. Each will receive User ID's and Passwords.

PRICING

Please contact your Account Representative or call Customer Service for quotations on volume purchases. Quotations are good for 60 days unless otherwise noted.

CREDIT TERMS

For Corporate Charge Accounts our terms are Net 30 Days (payment due 30 days from the invoice date). Accounts with open invoices over 60 days old will be put on "Credit Hold" until all past due amounts are paid.

Before making the first delivery to new accounts, we must have a completed credit application on file that has been approved by our credit manager. Normally, credit approval takes 1 or 2 days. For tax exempt status, we must have an original tax exempt certificate with legible signature.

MERCHANDISE RETURN

All of our products are sold with your guaranteed satisfaction. If the reason for the return is the fault of Pro-Tex-All or the manufacturer, we will promptly correct the error. In other situations, we reserve the right to reasonable restocking and handling charges.

All returned goods must be current models and in salable condition. Return requests must be made within 30 days of receipt from Pro-Tex-All. Customer is responsible for return freight, but Pro-Tex-All will attempt to provide courtesy pickup of returned goods in our normal truck delivery area.

Non-stock or special order items are not returnable. Once orders for these items have been shipped by the manufacturer, they are not cancelable. Be certain of your selections before placing orders for these items.

BACKORDERS

If an item on your order is out of stock, we will attempt to substitute a product of equal or greater quality. If a substitute isn't available, the backordered item will be shipped automatically when available. If you desire no substitutes or backorders, we'll be happy to note your wishes in the computer.

MINIMUM ORDER

Order charges will be based upon a two tier level of sales per order. Orders under $ 100 wil be assessed a $ 5.95 fee. Orders between that are between $ 100 and $ 200 will be assessed a $ 3.95 fee.

FREIGHT

Orders will be delivered freight free within our normal delivery area on our normal delivery schedule. Freight charges will be added to your invoice for locations outside of our delivery area and for rush orders shipped UPS/RPS or common carrier.

HAZARDOUS MATERIAL SHIPPING

U.S. Department of Transportation shipping regulations require us to ship many of our products in case lots only.

MATERIAL SAFETY DATA SHEETS

MSDS are attached to the Delivery Slip the first time the product is ordered. When an MSDS is updated, you'll receive a new copy the next time the product is purchased. Our MSDS conform to the requirements of both the State and Federal Occupational Safety and Health Administration's Hazard Communication Standard.

REPAIR SERVICE & PROGRAMMED MAINTENANCE

Our factory trained and certified service department is available to repair all types of cleaning machines. Contact our Customer Service Desk to schedule a service call. To prevent potential problems before the equipment is inoperative and the operator is faced with down time, we provide regular Programmed Maintenance Service. Our technician travels to your location, evaluates the equipment and develops a long-term maintenance plan. This service includes inspection, repair and training of the operators.